Privacy Policy
Plantino Technologies, Inc. (“Plantino,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting the information we obtain from or about you.
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you use the Plantino mobile application, website, and related services (collectively, the “Services”).
1. Personal Data We Collect
We collect personal data relating to you (“Personal Data”) as follows.
Personal Data You Provide
Account Information. When you create or save an account, we may collect information associated with your account, such as your name, email address, sign-in identifier, and authentication information. If you use a third-party sign-in service, we receive the information that provider chooses to share with us.
You may also use certain parts of Plantino as a guest without providing an email address.
Plant Content. We collect photos and other information you provide about your plants, including plant names, species information, care history, observations, and related information.
Conversations. We collect messages, prompts, voice transcripts, photos, and other content you submit when interacting with your Plantling or other Plantino features.
Communications. If you contact us, we may collect your contact information and the contents of your communication.
Personal Data We Receive From Your Use of the Services
Usage Information. We may collect information about how you use Plantino, such as features used, interactions with the Services, dates and times of access, and application performance.
Device and Log Information. We may receive technical information such as IP address, device type, operating system, application version, device identifiers, and diagnostic information. This information is used to operate, secure, and improve the Services.
Location Information. If you choose to provide location access, Plantino may use your approximate location to provide more relevant plant-care information, such as local weather, daylight, temperature, and seasonal conditions. You can control location access through your device settings.
Camera, Photos, and Microphone. If you grant permission, Plantino may access your camera, photo library, or microphone when necessary for features you choose to use.
Notification Information. If you enable notifications, we receive the information necessary to deliver Plantino reminders and messages to your device.
Subscription Information. If you purchase a subscription, we receive information about the status of your subscription and entitlement. Payments are processed by the applicable app store. Plantino does not receive your full payment card information.
Website Analytics and Cookies. Our website (plantino.ai) uses Google Analytics to understand how visitors find and use the site, such as pages viewed, approximate location (country or city), device and browser type, and which links and buttons are used. Google Analytics uses cookies and similar technologies, and Google processes this information on our behalf. We do not use it for advertising. Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before analytics cookies are set, and can decline. You can also use your browser settings or Google's opt-out browser add-on to prevent this.
Website Support Chat. If you use the support chat on our website or in the app, we keep your messages, our replies, and any email address you give us, so we can answer you and improve our help. Support chat answers are generated with AI by our service providers.
2. How We Use Personal Data
We may use Personal Data to:
- provide, maintain, and operate Plantino;
- identify plants and provide plant-care information;
- generate Plantling characters, conversations, and personalized responses;
- remember relevant information about your plants and previous interactions;
- personalize your experience;
- provide weather- and season-aware plant-care guidance when location access is enabled;
- send reminders and notifications you have chosen to receive;
- manage accounts and subscriptions;
- respond to questions and support requests;
- diagnose errors and improve reliability and performance;
- prevent fraud, abuse, misuse, and security threats;
- develop and improve Plantino and its features;
- comply with legal obligations; and
- protect the rights, safety, and property of Plantino, our users, and others.
We may also aggregate or de-identify Personal Data so that it no longer reasonably identifies you and use that information to understand how Plantino is used, improve features, and conduct analysis.
We will maintain de-identified information in de-identified form and will not attempt to reidentify it except where permitted or required by law.
3. AI and Automated Processing
Plantino uses artificial intelligence and automated systems to provide features such as plant identification, photo analysis, conversational responses, voice interactions, and Plantling generation.
To provide these features, content you choose to submit may be processed by service providers acting on Plantino's behalf.
AI-generated identification, health observations, plant-care suggestions, and responses may be inaccurate or incomplete. Plantino should not be relied upon to determine whether a plant is safe to eat, touch, or keep around children or animals.
Plantino's AI systems do not make legal, employment, credit, insurance, medical, or similarly significant decisions about you.
We do not sell your private plant photos or conversations.
4. Disclosure of Personal Data
We may disclose Personal Data in the following circumstances.
Vendors and Service Providers
We work with service providers that help us operate and provide Plantino. These may include providers supporting:
- artificial intelligence and plant identification;
- account authentication;
- hosting, storage, and application infrastructure;
- subscription processing;
- email communications;
- weather information;
- security and abuse prevention;
- application diagnostics and error reporting; and
- customer support.
These providers may access, process, or store Personal Data only as necessary to perform services for Plantino, subject to applicable contractual and legal requirements.
Business Transfers
If Plantino is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, Personal Data may be disclosed as part of that transaction and transferred to a successor or acquiring entity.
Legal and Safety Reasons
We may disclose Personal Data when reasonably necessary to:
- comply with applicable law or legal process;
- protect our rights or property;
- detect or prevent fraud or illegal activity;
- enforce our Terms of Use;
- protect the security and integrity of the Services; or
- protect users or others from harm.
We do not sell Personal Data.
We do not share Personal Data for cross-context behavioral advertising.
We do not use Personal Data for targeted advertising.
Plantino does not display third-party advertising.
5. Retention
We retain Personal Data only for as long as reasonably necessary to provide the Services or for legitimate business purposes such as security, fraud prevention, dispute resolution, legal compliance, and financial recordkeeping.
Retention periods may depend on the type of information and how it is used.
Account Information
We generally retain information associated with your account while your account remains active.
If you request deletion of your Plantino account, we will begin the deletion process and remove Personal Data associated with your account within the applicable deletion period, except where we need to retain limited information for legal, security, fraud-prevention, financial, or compliance reasons.
Guest Accounts
Guest information may be retained to allow Plantino to restore your plant and experience on your device.
Guest information that is no longer needed may be deleted automatically.
Deleted Information
Deleted information may remain temporarily in backups or security systems before being removed through ordinary backup-retention processes.
We may retain limited records of deletion requests to demonstrate that we complied with the request.
6. Your Controls and Choices
Plantino gives you control over many types of information.
You may:
- enable or disable camera access;
- enable or disable photo-library access;
- enable or disable microphone access;
- enable or disable location access;
- enable or disable notifications;
- update certain account information;
- delete your Plantino account and associated data; and
- contact us to exercise applicable privacy rights.
Device permissions can generally be changed in your device's system settings.
Deleting your Plantino account does not automatically cancel an active subscription purchased through the App Store. Subscriptions must be managed through the applicable app-store subscription settings.
7. Your Privacy Rights
Depending on where you live, you may have certain legal rights relating to your Personal Data, including the right to:
- access Personal Data we maintain about you;
- correct inaccurate Personal Data;
- request deletion of Personal Data;
- receive a copy of certain Personal Data in a portable format;
- restrict or object to certain processing;
- withdraw consent where processing is based on consent; and
- appeal certain decisions relating to your privacy request where applicable.
You may exercise these rights by contacting us at team@plantino.ai.
We may need to verify your identity before completing certain requests.
You may also have the right to lodge a complaint with an applicable data-protection authority.
8. International Processing
Plantino Technologies, Inc. is based in the United States.
Your Personal Data may be processed in the United States and in other countries where our service providers operate.
Privacy laws may differ between countries. Where applicable law requires it, we use legally recognized safeguards for international transfers of Personal Data.
9. Children
Plantino is not directed to children under 13, and we do not knowingly collect Personal Data from children under 13.
If you believe that a child under 13 has provided Personal Data to Plantino, contact us at team@plantino.ai, and we will investigate and take appropriate action.
Users under 18 should use Plantino only with the permission of a parent or legal guardian.
10. Security
We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no Internet transmission, information system, or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Additional U.S. State Privacy Disclosures
Depending on where you live, state privacy law may provide additional rights relating to your Personal Data.
Plantino may collect categories of Personal Data such as:
- identifiers and account information;
- Internet or device activity information;
- user content, including photos and conversations;
- communications with Plantino;
- approximate geolocation information when you choose to provide it;
- commercial information relating to subscriptions; and
- other information you choose to provide.
We use these categories for the purposes described in this Privacy Policy.
We may disclose these categories to service providers and other parties in the circumstances described above.
Plantino does not:
- sell Personal Data;
- share Personal Data for cross-context behavioral advertising;
- process Personal Data for targeted advertising; or
- process sensitive Personal Data for the purpose of inferring characteristics about you.
Depending on applicable state law, you may have rights to access, delete, correct, or obtain a portable copy of Personal Data and to appeal certain decisions regarding your request.
You will not be discriminated against for exercising your privacy rights.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will publish the updated version and revise the “Last updated” date above.
If a change materially affects how we use your Personal Data, we may provide additional notice where required by law.
13. Data Controller
Plantino Technologies, Inc. is responsible for the processing of Personal Data described in this Privacy Policy.
Plantino Technologies, Inc.
16192 Coastal Highway
Lewes, DE 19958
United States
14. Contact Us
If you have questions, concerns, or privacy requests, please contact:
Plantino Technologies, Inc.
16192 Coastal Highway
Lewes, DE 19958
United States
Email: team@plantino.ai